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Shipping Info

Holiday Shipping Information

Orders need to be placed no later than the following dates to give us time to complete and ship your orders by the shipping company deadlines:

USPS First Class: Dec 12th
Priority Mail: Dec 14th
UPS Ground: Dec 16th

 

* Any Tory, Auburn and Edgewood sized items are not included in these dates unless you confirm we have the size, style and color you would like is in stock. If we do not have the item in stock we will not be able to get it here in time to meet the cutoff ship dates set by the shipping companies.


** WE DO NOT GUARANTEE delivery before Christmas. Your order will ship within the deadlines set by the shipping companies but they do not guarantee delivery so we are unable to as well. Once a package leaves us we no longer have any control of how quickly it is delivered. ALL shipping companies are experiencing delays this holiday season due to normal holiday shipping traffic and the added issue of the pandemic. WE DO NOT offer refunds on orders delivered late. We have NO control over how fast a package is moving and the tracking info you see is the same info we see. If you have received your tracking information your package has been shipped. USPS does not always update tracking at this time of year. If it just shows as printed rest assured the post office has your package they just are not updating scans on the package.

 

*** If you already placed an order with us and would like to cancel please let us know ASAP. As long as we have not started on your order we are happy to cancel and refund you order if you have shipping concerns.

 

FREE GROUND SHIPPING ON ALL US ORDERS $100 AND UP!   ILLINOIS RESIDENT - FREE GROUND SHIPPING ON ALL ORDERS $20 AND UP!

At this time we do not ship internationally so this information applies to US orders. Shipping fees are calculated by the weight of your items. Our order are carefully packaged using as many recycled products as we can. The shipping information below comes from USPS website and is not a guarantee by Horse Smarts. You will be able to choose from the following shipping methods at check out:

USPS First Class Mail - Transit time once order has been shipped is 3 - 9 days.

USPS Priority Shipping - Transit time once order has been shipped is 2 - 3 days. This is an estimate of shipping days as the post office does not guarantee 2 - 3 day delivery.


       * Orders are shipped Monday - Friday

      * Orders placed after 1:00 PM CST are considered to have been placed the following business day.

      * Orders are normally shipped within 4 business days unless otherwise specified in the item description

      * Orders are shipped in the order we receive them.

      * Most orders are sent within 4 business days of being placed but times may vary

      * If you need your item in a rush please check with us before placing your order.

      * Please double check your address for accuracy. Orders will be shipped to the address provided at checkout.


Christmas time is a very busy season for us so please allow extra time for orders to be shipped. We are closed on weekends and all national holidays. If you have any questions regarding the shipping of an order please email us: